05:40, 19 Oct 2021
4 minutes to read
The Mutual Bank has upgraded its ApplyOnline package to help provide a “fast lane” of processing for brokers.
Newcastle Permanent Mutual Bank has taken the first steps in expanding its ApplyOnline capabilities, introducing new digital tools to improve the quality of applications and increase the speed of processing applications.
According to Simon Burt, Interim Head of Digital Customer Experience and Innovation at Newcastle Permanent, brokers who use all of ApplyOnline’s technological tools enjoy a level of assurance and efficiency that they considers it an advantage.
“Features like ‘Supporting Docs’, the checklist in ApplyOnline, the document verification service and ‘eSign’ allow us to speed up loan processing and build good, trusting relationships,” said Mr. Burt.
“We use technology to make it easy for the broker to troubleshoot issues and provide us with a quality application so the process can be streamlined and fast. Relationships are a key aspect of this equation.
Mr Burt also noted that with the technology of NextGen.Net, he was confident that Newcastle Permanent would be able to deliver a top notch proposition, and therefore “really compete with the big banks”.
My Burt added, “Our size means we’re small enough to make changes quickly and big enough to have enough money to do it.
“For example, we were one of the first lenders outside of fintech to provide end-to-end digital signatures on home loans.
“We use ApplyOnline eSign at the request stage and DocuSign is implemented for the mortgage and loan agreement as well as for variations. “
NextGen.Net Client Manager Steven Hudson added: “Through our partnership we can ensure Newcastle Permanent maximizes its return on investment.
“We take a consultative approach and make recommendations on areas where we can achieve efficiencies and opportunities for improvement. “
According to Newcastle Permanent, their next step will be to “further extend their point-of-sale quality functionality to improve straight-through processing for faster turnaround times.”
This Newcastle Permanent expansion intention comes as it prepares to merge with Greater Bank.
According to the two mutuals, the The merged entity would benefit “from the shared capabilities of the two brands, investments and technological improvements, to continue to deliver a top-notch customer experience.”
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