Chatbot Talk to Maria
City Savings Bank, Inc. (CitySavings) receives the “Philippines Technology Excellence Award for Digital -Banking” as part of the recently concluded 2021 Philippines Technology Excellence Awards for its Talk to Maria chatbot.
City Savings Bank, Inc. (CitySavings) received the “Philippines Technology Excellence Award for Digital – Banking” at the recently concluded 2021 Philippines Technology Excellence Awards.
CitySavings continues to create innovative solutions for customers amid the Covid-19 pandemic. The bank is focused on meeting clients’ urgent financial services needs through its relevant digital products and channels, including its chatbot, Talk to Maria.
Launched in August 2019, Talk to Maria had the initial ability to respond to product inquiries through Facebook Messenger 24/7. The chatbot also provides users with a map of the nearest CitySavings branch or ATM terminal.
Talk to Maria also has a motorcycle loan calculator that gives the customer an estimate of their expected monthly amortization. Customers can simply choose a brand of motorcycle, their desired down payment amount, and select the preferred loan term.
In May 2021, other features were added such as a loan calculator for salary loans and the ability to accept new loan requests. It offers new customers a quick and easy way to apply for a loan online from the comfort of their own homes.
“Our goal is to simplify banking operations and be the leading mass market bank in the Philippines. We achieve this by delivering relevant and memorable customer experiences through our technology. We are honored and delighted to receive this award, ”said CitySavings Senior Vice President – Marketing Manager Paula Katerina Joson.